Refund Policy

Effective Date: June 30, 2026

At Coastal Solar Africa, customer satisfaction is important to us. This Refund Policy explains the circumstances under which refunds may be approved for products and services purchased through www.coastalsolar.africa.

1. Eligibility for Refunds

A refund may be considered if:

• You receive the wrong product.
• The product arrives damaged or defective.
• The product cannot be supplied after your order has been confirmed and paid for.
• A refund is required under applicable Kenyan consumer protection laws.

Refund requests must be made within 7 days of receiving the product or service unless otherwise required by law.

2. Non-Refundable Items

Refunds will generally not be provided for:

• Products damaged through misuse, negligence, accidents, or improper handling.
• Products altered, repaired, or modified by unauthorized persons.
• Products returned without original packaging, accessories, manuals, or proof of purchase where reasonably required.
• Custom-made, specially ordered, or personalized products, unless faulty.
• Installation, transport, or service charges already completed, unless the service was not delivered as agreed.

3. Return Inspection

All returned products are inspected before a refund is approved. We reserve the right to decline a refund if the returned item does not meet the conditions of this policy.

4. Refund Process

Once your refund request is approved:

• Refunds will be processed using the original payment method where possible.
• If the original payment method is unavailable, an alternative refund method may be agreed upon.
• Processing times typically range from 5–10 business days, depending on your payment provider or financial institution.

5. Order Cancellations

Orders may be cancelled before dispatch or installation. If payment has already been made, an eligible refund will be processed after deducting any applicable administrative or transaction costs, where permitted by law.

Orders that have already been shipped or installations that have already commenced may not qualify for a full refund.

6. Faulty Products

If a product develops a manufacturing fault within the applicable warranty period, it may first be repaired or replaced in accordance with the manufacturer's warranty before a refund is considered, where permitted by law.

7. How to Request a Refund

To request a refund, please contact our customer support team with:

• Your order number
• Proof of purchase
• A description of the issue
• Photos or videos of the product (if applicable)

Our team will review your request and respond as quickly as possible.

8. Contact Us

If you have any questions about this Refund Policy or would like to request a refund, please contact us:

Coastal Solar Africa

Website: www.coastalsolar.africa

Phone: 0716 842 775

Email: info@coastalsolar.africa